Cancellations and refunds

Last updated: 26 October 2026

This policy explains how to change or cancel a booking with Lean Life, operated by Leanlife Healthcare Private Limited, and how refunds work.

Advisor calls

Calls with Lean Life advisors are free, so no payment or refund applies.

Online and clinic consultations

You can reschedule free of charge up to 24 hours before your appointment.
If you cancel at least 24 hours before, you get a full refund.
If you cancel less than 24 hours before, or don't attend, the fee is not refunded.
If we or the doctor cancel, or a technical problem on our side stops the consultation, you can choose a new time or a full refund.
Laboratory tests are not refunded once the sample has been collected, unless there was a booking error on our side.

Programmes

You can cancel a programme within 7 days of payment, before any service has been used, for a full refund.
After services have started, unused services are refunded on a pro-rata basis, less the value of consultations, tests and therapies already provided.
Months of a programme already completed are not refundable.
Programmes cannot be transferred to another person.
If we end a programme because of false information, fraud or misuse, no refund is due except where the law requires it.

EMI and pay-later purchases

If you paid through EMI or a pay-later option, any refund is sent to the lending partner, which adjusts your loan as set out in your loan agreement.
Cancelling a programme does not cancel the loan itself. Interest or charges already applied by the lending partner are governed by their terms, unless the purchase was offered as no-cost EMI.
Until the lending partner confirms the adjustment, keep paying your instalments as scheduled to avoid charges.

Medicines

Medicines that have been dispensed cannot be returned or refunded, except where the product is damaged, expired or not what was prescribed. Report this within 48 hours of receiving it.

How to cancel or ask for a refund

Contact us on WhatsApp or call +91 88799 88776, Monday to Saturday, 10 am to 6 pm, or email info@leanlifeclinic.me with your name and booking details. We acknowledge cancellation and refund requests within 24 hours.

When refunds arrive

Approved refunds are paid to the original payment method within 7 working days. Your bank may take a few more days to show it.

Complaints

If you are unhappy with how a cancellation or refund was handled, contact our Grievance Officer.

Grievance Officer
Bharat Arora
Leanlife Healthcare Private Limited
11 Tulsiani Chambers, Free Press Journal Marg, Nariman Point, Mumbai 400021
Email: bharat@nuhealth.me
Phone: +91 88799 88776 (Monday to Saturday, 10 am to 6 pm)